Job Responsibilities

• Respond to customer queries in a timely & accurate way, via call, chat, email
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (e.g. testing different scenarios
• or impersonating users)
• Update about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Keep the record of customers and follow-up with them on a timely basis for better customer experience
• Gather customer feedback and share with managers

Required Qualifications

• Proof of Undergraduate Degree
• Knowledge of the Korean language (intermediate level)
• Advanced knowledge of English
• Fast typing skills in Korean
• Experience as a Customer Support Specialist or similar CS role is plus
• Familiarity with our industry is a plus
• Understanding of how different systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases