ArctX is an international software solution provider with 15+ years of experience in the field. Having a number of successful projects completed and in progress currently, ArctX team always strives for success and being in the center of innovation.

Our Products

HolaPay is an innovative and secure E-wallet solution ...
Blipy allows you to instantly receive push notifications ...

Korean-speaking Customer Support Specialist

Our Customer Support Team is looking for a Korean-speaking Customer Support Specialist with a floating work schedule to assist our customers with technical problems when using our products & services. There will be 2-3 weeks of paid training to be able to get acquainted with the job. The internship period will be based on the training results.

Job Responsibilities

  • Respond to customer queries in a timely & accurate way, via call, chat, email
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (e.g. testing different scenarios
  • or impersonating users)
  • Update about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Keep the record of customers and follow-up with them on a timely basis for better customer experience
  • Gather customer feedback and share with managers

 

Required Qualifications

  • Proof of Undergraduate Degree
  • Knowledge of the Korean language (intermediate level)
  • Advanced knowledge of English
  • Fast typing skills in Korean
  • Experience as a Customer Support Specialist or similar CS role is plus
  • Familiarity with our industry is a plus
  • Understanding of how different systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

 

Benefits

✔ Annual Salary Review
✔ Medical Insurance
✔ Family Medical Insurance
✔ Monthly Paid Day Off
✔ Sport Package

✔ Free Language Courses
✔ Birthday Gift
✔ Loyalty Bonus
✔ Trainings
✔ Unlimited Tea & Coffee

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Contact Us

Apply Here

Working Hours
Mon - Fri: 10:00AM - 07:00PM
Area 5, 4/5 Amiryan st.
Yerevan, Republic of Armenia

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